Frequently Asked Questions
How do LEDs produce light?
Light emitting diodes produce light by the movement of electrons with two terminals of diode.
Do LEDs take time to reach maximum brightness?
No, LEDs reach maximum output straight away.
What does SMD mean?
SMD is the abbreviation of Surface Mounted Diode – meaning that the LED chip is mounted directly to a light strip, without using wires.
What does ‘future-proof technology’ mean?
LED technology is constantly changing, future-proofing LED modules allows luminaire manufactures to switch from one generation to the next without major retooling or changing luminaire design, offering backward compatibility with drivers.
How do I know a light fitting is safe?
In Europe, every light fitting must have a CE label – this tells you that the seller claims that the fitting conforms to all relevant European safety standards. If you are not sure about a fitting, contact a qualified electrician before carrying out any work. All TIME LED products are marked with CE.
Are LEDs environmentally friendly?
LEDs are more efficient than most other light sources, they usually consume less energy at a specific light output. They do not contain hazardous material such as toxic mercury. LEDs also have a longer lifespan and reduce the need to frequently dispose of lamps.
What is an IP Rating?
An IP Rating is a rating given to indicate the level of protection that the product holds. The two numbers represent the IP rating; the first digit indicates the level of protection has from solid objects or materials whilst the second digit shows the protection from liquids (water).
Are light bulbs included with your light fittings?
This depends on the product – some are supplied with light bulbs whereas some may need to be purchased separately.
I purchased a TIME LED lamp; however, it has stopped working. Is there anything I can do?
Over time, our lamps may stop working. If you experience an issue with our products we will be happy to help. Please email firstname.lastname@example.org and we will get back to you as soon as possible.
The Item I Want Is Out Of Stock, Will You Be Getting More In?
In most cases we should be getting more stock in. Please contact us directly to find out an approximate date.
Do you offer warranty?
Yes, we offer a minimum 2-year warranty on our products. Information on warranty length is shown on every product page – if this is not clear simply call our customer service team and they will be happy to give you the specific information.
I have a few TIME LED light bulbs that need to be recycled, how do I dispose of them?
You can find all the necessary information on our recycling page.
What methods of payment do you accept?
If you are already registered with PayPal, you can check out using your account without signing up to us.
What currency do you accept?
We accept payment in British Pounds Sterling.
I have not had a reply to an email I sent to you?
Due to the high volume of emails we receive, we apologise in advance if we cannot answer your email immediately. However, we do try to answer all emails within 48 hours, if not sooner.
Please note we answer all your enquiries during the following working hours:
Monday to Friday, 8:30am to 5pm.
Alternatively, you can call us directly on +44 (0)1908 271155. Please have your order number ready when you call, this can be found on your confirmation email or the paperwork sent with your product.
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